People

Equitable Empowerment

Equitable Empowerment underlies our commitment to improve the lives of our ecosystem partners; it is a catalyst for building more sustainable, inclusive and resilient communities and societies.

Our Targets and Aspirations

We have set aspirations that empower stakeholders to hold us accountable to be a:​

  • Preferred brand for customer self-expression.​
  • Top-ranked employer for employee talent.​
  • Preferred brand partner for creative talent collaborations.​
  • Preferred responsible purchasing partner for suppliers.​
  • Responsible corporate citizen that improves lives in the communities we reach.

Our strategic priorities for driving impact are to:

ENABLE SELF-EXPRESSION FOR ALLNURTURE OUR PEOPLECULTIVATE AN ETHICAL SUPPLIER NETWORKIMPROVE LIVES IN COMMUNITIES
We aim to provide customers around the world with safe access to affordable means of self-expression—regardless of culture, gender, age, body type, ability, or economic status.

Enable Self-Expression for All

Our customers are at the center of our business. We offer a broad selection of products that cater to and appeal to a diverse global audience, anchored by a firm commitment to inclusivity, ensuring all customers are treated equally, regardless of socio-economic status, location, body shape, style, culture, gender, or age. SHEIN is accessible in over 160 countries, with our app and e-commerce site available in more than 20 languages, allowing us to connect with customers wherever they are.

For all budgets

We believe that quality and style should be within everyone’s reach, regardless of their economic means or background. Our agile supply chain supports SHEIN’s goal of keeping unsold inventory levels…

For every body type

Rather than just offering extended sizes for our standard collections, we offer several alternative fit collections designed specifically for individuals with less common body types – including our…

For every style

We offer a vibrant and diverse range of styles, empowering every customer to express their individuality. To suit every style, our offerings range from vintage and retro-inspired styles under…

At SHEIN, we create a culture that enables talent to reach their full potential. We celebrate the individuality of our team members and work to build a safe and inclusive environment where careers can thrive.

Nurture Our People

We are committed to providing development and career growth opportunities to SHEIN employees around the world, as well as maintaining a safe, inclusive, and respectful environment for our diverse workforce. We aim to empower our employees by offering essential resources and training to support their professional development, advancement, and overall well-being.

Uncovering diverse global talent

SHEIN is a dynamic, young company with a diverse talent pool spanning more than 20 countries worldwide, with more than 30 nationalities represented across our global workforce. To build a strong…

Investing in the growth of our employees

At SHEIN, we invest in our employees’ ongoing growth and development. In 2024, we allocated approximately US $2.1 million toward employee training and upskilling through in-person workshops and…

Fostering a culture of diversity, equity, and inclusion

With a culturally diverse workforce spanning many nationalities, SHEIN places great importance on fostering an inclusive work environment where every team member has a voice and feels empowered to…

Protecting the health and safety of our employees

To ensure safe working environments at SHEIN-operated facilities, we implement comprehensive risk management measures, including monthly cross-departmental safety inspections, regular safety…

We seek to promote and embed our core principles among our suppliers and partners, working collaboratively to ensure that our values are reflected in operations on the ground. We are committed to conducting our business in a responsible and ethical manner, and to ensuring that people employed across our supply chain are treated lawfully, fairly, and with respect and dignity.

Cultivate an Ethical Supplier Network

SHEIN acknowledges the inherent complexity of supply chains and recognises that many components lie beyond our direct control. Nevertheless, we are committed to fostering responsible practices throughout our supply chain network. Our approach to supplier management is three-pronged: purchasing fairly, enforcing compliance with our policies, and empowering change.

We adopt a targeted approach that prioritises the most relevant actions, given the risks and opportunities in our supply chain – ranging from policy development and implementation to compliance enforcement, training, capacity-building measures, and grievance mechanisms.

As a signatory to the UN Global Compact (UNGC), SHEIN supports the Ten Principles, including those related to human rights, labour rights and anti-corruption. As set out in our Human Rights Policy and Code of Business Conduct and Ethics, we strictly prohibit the use of forced labour, child labour, and unethical conduct in our business operations. We are committed to working only with suppliers who adhere to our standards in how we do business.

Our Approach to Supplier Management

We actively seek to promote and embed our core principles among our suppliers and partners, working collaboratively to ensure that our values are reflected in operations on the ground. We are committed to conducting our business in a responsible and ethical manner, and to ensuring that people employed across our supply chain are treated lawfully, fairly, and with respect and dignity.

Purchasing fairly

SHEIN is fully committed to managing our supply chain responsibly and views our suppliers as valuable partners whose collaboration is vital to our success. We are committed to building long-term…

Enforcing compliance

To partner with us, suppliers of SHEIN-branded products must sign and agree to adhere to our Supplier Code of Conduct (SCoC), which has been formulated to generally align with the core conventions of…

Remediation and corrective action

SHEIN works closely with suppliers to guide them on remediating violations and implementing corrective actions. Following each audit, suppliers and subcontractors receive a copy of their audit report…

Access to grievance mechanisms

Providing access to effective grievance channels empowers workers to raise concerns and seek redress.

In addition to requiring suppliers to establish feedback channels, SHEIN also operates our own…

SHEIN's strengthened supply chain governance (for FY2024)

Our Stats

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SRS on-site audits in China
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carried out on contract manufacturers that represented ~95% of SHEIN-branded products by procurement value
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% of SRS audits receiving an A or B grade in 2024, up from the year before
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% of audits with a D or E grades in 2024, down from the year before

Empowering Change Across our Supply Chain

Our Supplier Community Empowerment Program (SCEP) is an initiative that advances supplier partners and their communities at different stages of development, providing factory and facility enhancements, training and upskilling for workers, and services for communities within the supplier ecosystems. Through the program, SHEIN has been implementing long-term initiatives to empower supplier partners across four key pillars: factory enhancement, technology innovation, training support, and community engagement.

Supplier Community Empowerment Program

Through our Supplier Community Empowerment Program (SCEP), SHEIN has invested more than US$33 million as of the end of 2024 in initiatives that enhance facilities and provide training, upskilling, and other support to suppliers.

Support training and capacity building

To ensure that our internal policies are effectively understood and implemented on the ground, SHEIN invests in targeted training programmes to raise suppliers’ understanding of our ethical standards…

Invest in facilities' enhancements

SHEIN funds supplier facility upgrades that support improvements in efficiency, worker health and safety, and overall workplace conditions. Since 2023, SHEIN has disbursed more than US$7.5 million to…

Uplift worker communities

Through the SCEP, SHEIN also funds other initiatives designed to support workers’ welfare and needs beyond the workplace. Childcare services are offered at no charge to workers at supplier factories,…

Providing financial assistance

Under the SHEIN Spotlight programme, we also provide financial assistance to workers of suppliers who are facing economic difficulties, to cover medical expenses, help with school fees for children,…

Improve Lives in Communities

SHEIN is committed to fostering more inclusive communities and sustainable ecosystems in the places where we operate.

SHEIN's marketplace ecosystem

SHEIN Marketplace supports small and independent businesses by connecting them with a global customer base and providing essential tools for success. Sellers can leverage SHEIN’s marketing and social…

SHEIN X and SHEIN Xcelerator

The SHEIN X programme assists independent artists and designers in launching their fashion collections by handling product development, marketing, and logistics. Designers earn commissions on sales…

SHEIN Cares

SHEIN Cares is our philanthropic commitment to supporting important causes and organizations. In 2024, we focused on empowering entrepreneurs and designers, promoting women’s empowerment and gender…

People | SHEIN Group